COVID-19 SHIPPING DELAY UPDATE
Please be aware that due to the unprecedented number of items being shipped around the world at the moment, there has been an unexpected extension of our postage times.
If you are placing an order, please allow for the regular 1-9 business days for our team to design, print and prepare your custom order.
Following this, please allow 10 - 30 business days for your custom canvas to be delivered to you. As a small, family business, your order is important to us and we will get your painting to you as soon as possible however, delayed shipping times are out of our control.
Please be assured that our team is doing everything that we can to reply to customer emails as quickly as possible, track items and deliver the highest quality unique paint by numbers kits to you. Emails will be responded to within 24 hours on business days.
Please be aware that once your custom canvas has been created, we can not resell this (because it’s a custom creation) and so, if your package is within the expected time frame to create and deliver this to you, please be patient.
We ask that you please bare with us during this time and rest assured that your paintings will be delivered to you as soon as possible.
Free Standard Shipping: Free standard shipping on orders over $100!
Processing Time: All orders leave our warehouse within 1-9 Business Days.
Shipping Time Estimates: 10 - 30 business days.
Due to recent events, initial shipping updates and times will be longer than expected.
Please keep in mind that items need to be created and then delivered and that delivery times listed above are our best estimate.
Tracking: You will receive a shipping confirmation with a tracking number as soon as your order has been sent out. Please allow a few days for the tracking number to become active.
For return details, please read our Returns policy.
Please contact us at firstname.lastname@example.org with any questions.