Returns Policy

Returns policy

Our policy lasts 30 days. If 30 days have gone by since you received your item/items, unfortunately, we can’t offer you a refund or exchange.

If you need to cancel or change an order, you’ll have to contact us immediately. Once our warehouse has begun processing your order, we will be unable to make any changes.  

NOTE: Processed Custom Paint By Numbers Kits (PAINT YOUR OWN PHOTO) are non-refundable for the reason(s) stated below.

a. Accidental Order/Ordered by mistake
b. Changed your mind/Better Price Available
c. No longer wanted/needed
d. You do not like the item

Because Custom Paint By Numbers Kits are of your personal photos we cannot resell them.

If your product is faulty or not as described, please contact us at

Exchanges and refunds (if applicable)

We replace or refund your item if it's defective, damaged, not as described, have missing parts or if it’s not in its original condition when you receive it. If you need to exchange it for the same item, please contact us by email.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refund process

If you are approved of a requested refund, we will start the process asap and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet

  1. Check your bank account again.
  2. Contact your credit card company, it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at