COVID-19 SHIPPING DELAY UPDATE
Please be aware that due to the unprecedented number of items being shipped around the world at the moment, there has been an unexpected extension of our postage times.
If you are placing an order, please allow for the regular 1-9 business days for our team to design, print and prepare your custom order. Please be aware that since our team manually matches paints to your custom design, we need this processing time to ensure that you receive the best quality product available.
Following this, please allow 10 - 30 business days for your custom canvas to be delivered to you. As a small, family business, your order is important to us and we will get your painting to you as soon as possible however, delayed shipping times are out of our control.
Please be assured that our team is doing everything that we can to reply to customer emails as quickly as possible, track items and deliver the highest quality unique paint by numbers kits to you. Emails will be responded to within 24 hours on business days.
Please be aware that once your custom canvas has been created, we can not resell this (because it’s a custom creation) and so, if your package is within the expected time frame to create and deliver this to you, please be patient. We are not able to offer a refund within this time frame because we can not re-sell your custom item.
We ask that you please bare with us during this time and rest assured that your paintings will be delivered to you as soon as possible.
How long does it take for an order to arrive?
All orders will be processed and shipped in 1-9 business days and are usually delivered in about 10-30 business days standard shipping. It might get delivered sooner or take longer depending on where you live.
If a few extra days have passed and your order's still not with you, it's worth heading down to your local post office for a friendly visit. Missed delivery cards have been known to go missing, so, it could turn out that your parcel has been waiting for you all along. If you're still not sure, just email us. We're happy to help!
Where are you based?
We are an Australian based company, which is where our offices are and we manufacture and ship directly from our warehouse in Shenzhen.
What does "Origin Post is Preparing Shipment" mean when I track my order?
This means that your package is clearing customs, your package should clear in a few days. Please don't worry if this happens, it will get to you asap.
When will I receive my order and shipping confirmation?
Your order confirmation will be sent to your email within a few minutes after you've purchased. It may have ended up in junk mail so please have a look there. If not, just contact us at email@example.com and we'll sort it out for you. You may have entered the wrong email address (this happens quite often).
Your shipping confirmation should be sent to you within 5 days. If you haven't received it by then, please contact us and we'll sort it out.
What happens if I run out of paint?
We provide plenty of paint in the pots but if you'd run out of a color, for any reason, send us an email and we'll help you out. We really want you to finish your painting so we will, of course, make sure you have everything you need to do so.
Do you accept returns?
Your satisfaction is our goal! Please see our Refunds & Returns Policy page for details.
What size artwork do you have available?
The proven most popular size of Unique paint by numbers artwork is 40cm x 50cm (16” x 20”) and designs are available in either horizontal or vertical formats.
How many paint colors are included in each kit?
Our kits include between 22-25 paint pots depending on the picture. We always provide enough paints to achieve the authenticity and details of the painting.
I am not an artist, do I need to know how to blend colors or mix colors to complete a Unique paint by numbers painting?
Absolutely not! Our designs have every color or every value of color provided for you. No blending or mixing of colors is required. As an example when painting a sky, light to dark values of blue will be provided based on the artwork.
Will I need to paint multiple layers to achieve good coverage?
Most colors will cover opaquely in one coat, however, some light colors may need two coats to achieve an opaque coverage.
Do I stretch my painting before or after I've painted it?
Most artists would say that you should stretch the painting before you paint it. I, personally, prefer to stretch it after I've painted it because I like working on my painting when it's lying flat on the table. So it's completely up to you! Our canvases are actually big enough to fit on the frame already so they do not need to be stretched.
How long does it take to complete a Paint By Numbers?
The length of time it takes to complete a Unique paint by numbers painting will vary depending on the details of the artwork, and the hours or time applied to working on it. This is a relaxing art form which can be completed quickly over a couple days or enjoyed a little at a time over a series of weeks/months. It is totally up to each individual.
How long does it take for the paint to dry?
Because the paint is water-based acrylic paint, it will dry to the touch within 10 – 15 minutes depending on the thickness of paint application. You can use a hairdryer if you want to speed up the process,
My paint is a bit thick, what can I do?
Please make sure that your containers are sealed at all times (apart from when you use them), they can dry up pretty quickly. Our paint is water-based acrylic paint so all you need to do to get a better consistency is to add some water to it.
Why do you use acrylic paint?
Many people in the art world still feel that oil paintings are superior or more valuable than acrylic paintings. This is likely because many great painters of the past have used oils and that oil paints have been around for centuries.
When acrylic paints were first introduced, they were inferior to the acrylics that are available today. Today’s acrylics are available in both gloss and matte varieties that can even produce the sheen associated with oil paints. Quality acrylic paints made today also carry the same pigment load as oil paints, and some manufacturers even produce both types of paints.
Acrylic paints offer a non-toxic alternative that is better for the environment as well as human health. Oil paints also tend to decay at a faster rate due to the use of organic materials, whereas acrylics are made from synthetic polymers that will last longer.
What do I do if I received the wrong item or my item is defective?
If this happens, we are truly sorry. Please email us at firstname.lastname@example.org and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right item. We will send you a new one and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
How much is shipping?
$6.95 for standard shipping but if you order for over $100, shipping is on us!
Can I change or cancel my order?
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been submitted. Please be sure to check all the information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.
My order has already been shipped. Can I have the delivery address changed?
The shipping address for orders that are already on their way to you cannot be changed by our fulfilment center. What you can do is that you contact USPS once the package is in the US. Ask them to reroute your package and they should be able to fix it for you. Unfortunately, there's nothing we can do from our end once the package has left our warehouse.
Still have questions?
Sure, no problem! Just email us at email@example.com and we'll get back to you right away.