COVID-19 SHIPPING DELAY UPDATE
Please be aware that due to the unprecedented number of items being shipped around the world at the moment, there has been an unexpected extension of our postage times.
If you are placing an order, please allow for the regular 1-9 business days for our team to design, print and prepare your custom order. Please be aware that since our team manually matches paints to your custom design, we need this processing time to ensure that you receive the best quality product available.
Following this, please allow 10 - 20 business days for your custom canvas to be delivered to you. As a small, family business, your order is important to us and we will get your painting to you as soon as possible however, delayed shipping times are out of our control.
Please be assured that our team is doing everything that we can to reply to customer emails as quickly as possible, track items and deliver the highest quality unique paint by numbers kits to you. Emails will be responded to within 24 hours on business days.
Please be aware that once your custom canvas has been created, we can not resell this (because it’s a custom creation) and so, if your package is within the expected time frame to create and deliver this to you, please be patient. We are not able to offer a refund within this time frame because we can not re-sell your custom item.
We ask that you please bare with us during this time and rest assured that your paintings will be delivered to you as soon as possible.